001
Microsoft Foundry Usability Study
Microsoft Foundry is a platform for building, deploying, and governing AI agents and applications. Through a partnership with The University of Washington, myself and three UX designers conducted a usability study to evaluate how users discover AI models for their use cases.
Foundry Home Page Addition
Our research resulted in a dedicated "Find models" entry point streamlined navigation and made discovery immediate.
002
Flight Attendant Training Redesign
Envoy Airlines is a regional airline wholly owned by American Airlines, operating more than 160 aircraft and 800 daily flights. I led the redesign of a 130-slide, four-hour training curriculum for new hire flight attendants, focusing on content strategy, instructional design, and technical writing to improve engagement and comprehension.
Customer Preboarding
Smooth transitions and minimal supporting text added to guide students through content.
