LobbySync: A Unified Lobby Operations Tool
United's lobby customer service representatives move across multiple apps per shift to help passengers. For my master's capstone, my team of four designed LobbySync, an iPad mini-based app that brings passenger info, task guidance, and team communication into one place to resolve complex needs right where the passenger is.
Microsoft Foundry Usability Study
Microsoft Foundry is a platform for building, deploying, and governing AI agents and applications. Through a partnership with The University of Washington, myself and three UX designers conducted a usability study to evaluate how users discover AI models for their use cases.
Our research resulted in a dedicated "Find models" entry point streamlined navigation and made discovery immediate.
Flight Attendant Training Redesign
Envoy Airlines is a regional airline wholly owned by American Airlines, operating more than 160 aircraft and 800 daily flights. I led the redesign of a 130-slide, four-hour training curriculum for new hire flight attendants, focusing on content strategy, instructional design, and technical writing to improve engagement and comprehension.
Smooth transitions and minimal supporting text added to guide students through content.
